Can I use Wi-Fi calling if my service is suspended? – Ultimate Guide

can I use wifi calling if my service is suspended

In today’s digital age, a reliable and high-speed internet connection is crucial for our daily lives. Ziply Fiber, a leading fiber optic internet service provider, offers blazing-fast internet speeds and robust network infrastructure. However, many tech-savvy individuals prefer to use their routers to have more control over their home network. If you’re wondering whether you can use your router with Ziply Fiber, this comprehensive guide will provide you with all the necessary information.

Understanding Ziply Fiber’s Network Architecture:

To better comprehend your router’s compatibility with Ziply Fiber, it’s essential to understand its network architecture. Ziply Fiber utilizes fiber optic technology to deliver internet services, providing users with high-speed and reliable connectivity. Their network infrastructure includes an Optical Network Terminal (ONT), which converts the optical signal into an Ethernet signal that can be connected to various devices, including routers.

Using Your Own Router with Ziply Fiber:

Ziply Fiber generally allows customers to use their own routers instead of the ones provided by the company. Using your router gives you more flexibility and control over your home network, including advanced features, better security options, and personalized settings. However, certain factors must be considered, and steps to follow to ensure compatibility and a seamless experience.

Factors to Consider:

Before setting up your router with Ziply Fiber, consider the following factors:


Ensure that your router is compatible with Ziply Fiber’s network. Most modern routers that support Ethernet connections should work fine, but double-checking the specifications and compatibility requirements is always a good idea.

Speed and Performance: 

Confirm that your router can handle the internet speed provided by Ziply Fiber. Look for routers that support Gigabit Ethernet and can handle high-speed connections.

Router Features: 

Determine the features and functionality you require from your router. Consider aspects such as Wi-Fi standards (e.g., 802.11ac or Wi-Fi 6), dual-band capability, guest networks, parental controls, and Quality of Service (QoS) settings to prioritize specific devices or applications.

Steps to Set Up Your Own Router:

Follow these steps to set up your router with Ziply Fiber:

Connect the Ethernet Cable:

 Connect one end of the Ethernet cable to the ONT provided by Ziply Fiber and the other end to your router’s WAN or Internet port.

Power On: 

Connect the power adapter to your router and plug it into an electrical outlet. Please turn on the router and wait for it to boot up.


Access your router’s settings through a web browser by typing the router’s IP address (commonly or into the address bar. Follow the on-screen instructions to configure your router, including setting up a network name (SSID) and password.

Testing and Troubleshooting:

 Once the configuration is complete, test your internet connection by connecting a device to your newly set up Wi-Fi network. If you encounter any issues, refer to your router’s user manual or reach out to Ziply Fiber’s customer support for assistance.

Remember, always refer to Ziply Fiber’s official documentation or contact their customer support for the most accurate and up-to-date information regarding using your router with their service.


Will using my own router with Ziply Fiber affect my internet speed?

Various factors, including your router’s capabilities, influence your internet connection’s performance. Ensure that your router supports Gigabit Ethernet and meets the required specifications to maintain high-speed internet connectivity.

What if my router is not compatible with Ziply Fiber’s network?

If your router is incompatible, consider purchasing a new one that meets the necessary specifications. It’s recommended to consult with Ziply Fiber’s customer support or check their website for a list of recommended routers.

Can I use a modem-router combo device with Ziply Fiber?

Ziply Fiber primarily utilizes fiber optic technology, which requires an ONT to convert the optical signal. Therefore, modem-router combo devices that are specifically designed for cable or DSL connections may not be compatible. It’s best to connect a standalone router to the ONT provided by Ziply Fiber.

Will using my own router affect the support or warranty provided by Ziply Fiber?

Ziply Fiber’s support and warranty typically cover their own provided equipment. However, using your own router should be fine with their support for internet-related issues. If you encounter any network-related problems, Ziply Fiber’s customer support should still be able to assist you.

Are there any additional configurations required to use my own router with Ziply Fiber?

In most cases, configuring your router with Ziply Fiber is a straightforward process. However, you may need to enter specific network settings or credentials Ziply Fiber provides during setup. This information can be obtained from their customer support or self-help resources.

Can I switch back to using Ziply Fiber’s provided router if I face any difficulties with my own router?

If you encounter any challenges or difficulties while using your own router, you can switch back to using Ziply Fiber’s provided router. Disconnect your router and reconnect the provided router, and your internet service should resume as usual.

Can I use additional Wi-Fi extenders or mesh systems with my own router and Ziply Fiber?

Absolutely! You can expand your Wi-Fi coverage by adding Wi-Fi extenders or mesh systems to your home network, even if you’re using your router. These devices can help improve range and eliminate dead zones in your home, providing a seamless and reliable Wi-Fi experience.

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